Technical Service – Team Leader

Purpose:

Lead the Technical Service activities to support the production and maintenance of Intelligent Medical Devices

Work Location: Rome – Italy – Viale Ostiense 131/L

Key Responsibilities: 

• Lead the service team
  • Create an inspiring team environment with an open communication culture
  • Motivate team members
  • Oversee day-to-day operation
  • Encourage commitment
• Provide support and training to customers
• Provide support and coordinate tasks in the production line and in the service center
• Problem-solving and reporting
• Proactively collaborate with other teams (Electronics, Mechanical, Software, Quality)

Qualification – Required Knowledge, Skills and Abilities

• At least 5 years of experience in the technical support of medical devices or electromechanical equipment.
• Analytical approach in problem-solving with the root cause analysis and investigation
• Deep knowledge of Linux Operative system
• Work collaboratively with the other members of the team and the external suppliers.
• The plus will be the knowledge of one or more of the following standards:
  • ISO 9001
  • ISO 13485
  • ISO 27001
  • IEC 60601-1 e 60601-1-2

Minimum Required Education and Experience

• Technical education, a master’s degree will be a plus
• English language speaking
• Problem-solving attitude
• Good soft and relationship skills

Physical Requirements

• Expected travel is 40% in Italy, 10% RoW